Privacy Policy

This Privacy Policy applies to Empire Garage Door and our website at empiregaragedoorlv.com.

We use information only as reasonably needed to respond to customers, provide garage door service, maintain business records, understand lead sources, and improve our website and customer service.

Call Tracking and Call Recording

Empire Garage Door may use call tracking software, including CallRail, to understand which marketing sources generate calls and service requests.

Call tracking may collect call-related information such as the tracking number dialed, caller ID, call time, call duration, call source, and related call activity.

Calls may be recorded, monitored, or transcribed for quality, documentation, customer service, lead tracking, and business purposes where permitted by law.

Website Analytics

We may use Google Analytics 4 and similar tools to understand how visitors use our website. These tools may collect information such as pages visited, traffic sources, browser type, device type, general location information, and website activity.

You can learn more by visiting the Google Privacy Policy or the Google Analytics Opt-out Browser Add-on.

Cookies and Tracking Technologies

Our website may use cookies, tracking scripts, analytics tools, call tracking scripts, and similar technologies to support website performance, analytics, call tracking, and marketing measurement.

You can control or disable cookies through your browser settings. Some website features may not work the same way if cookies are disabled.

Third-Party Service Providers

We may use trusted third-party service providers to help operate our business, including website hosting, analytics, call tracking, scheduling, invoicing, payment processing, customer management, communication, and business reporting tools.

These providers may process limited information only as needed to help us operate the business and provide service to customers.

You can review selected provider privacy practices here: CallRail Privacy Notice and Jobber Privacy Policy.

Sharing Information

We do not sell your personal information.

We may share information when needed to provide service, operate the business, process payments, communicate with customers, comply with legal requirements, prevent fraud, protect our rights, or maintain accurate business records.

Data Retention and Security

We may retain customer, call, estimate, invoice, payment, and service-related records for business, legal, tax, warranty, service history, dispute resolution, or operational purposes.

We take reasonable steps to protect information we collect. However, no website, phone system, payment system, software platform, or online service can guarantee complete security.

Your Choices

You may contact us to request that we update, correct, or delete information you have provided, subject to any records we are required or permitted to keep for business, legal, tax, payment, warranty, or service-related purposes.

You may also control cookies through your browser settings and use Google’s analytics opt-out tools where available.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.